Hotel Reception

Boost your future! Choose a certificate in Hospitality and enter this enjoyable and never boring industry!

Certificate II In Hospitality - Front Office Stream

This course will provide participants with the necessary skills and knowledge in both Reservations and Reception to work in this growing area.

Certificate III In Hospitality - Front Office Stream

This course enables you to acquire and develop point-of- service skills in hospitality and tourism front office systems. This is backed up with general administrative, accounting, computer and customer service skills. Skills learned also cover procedures in hotels, restaurants and catering institutions. Hotel and motel front office clerks or attendants look after the needs of guests on arrival and during their stay in the hotel or motel.

Core Units

Core Units from Certificate II

• Work with colleagues and customers
• Work in a socially diverse environment
• Follow health, safety and security procedures
• Apply food and beverage skills in the workplace
• Develop and update hospitality industry knowledge
• Follow work place hygiene procedures

Core Units from Certificate III

• Promote products and services to customers
• Deal with conflict situations
• Coach others in job skills

Front Office Stream Units

• Provide visitor information
• Perform office procedures
• Process financial transactions
• Receive and process reservations
• Control reservations or operations using a computerised system
• Provide accommodation reception services
• Maintain financial records
• Conduct night audit

Taking the right steps

The hospitality industry is one of the largest industries in the world and one of the fastest growing. The industry is dynamic, exciting and offers unlimited opportunities.

A quick bit on Perth Institute...

Perth Institute has built an enviable reputation and is amongst the foremost private hospitality and tourism training institutes in Australia.

Once you’re in... you will benefit from

• Nationally recognised qualifications
• State of the art “real life” training facilities
• Contact with the industry thanks to industry placement
• Friendly staff ready to assist whenever you need it
• Hands on skill: students are “job ready” when they complete the course
• Unique one year paid internship program with five star hotels in Asia
• Pathways to university degrees in Australia and overseas
• Free job placement assistance

Dress Code

In the service industry, high standards of personal hygiene and presentation are required at all times. There is no uniform for students attending theory classes.

Youth Allowance, Austudy, Abstudy (Australian Students only)

All full-time courses of four weeks and longer at Perth Institute are Youth Allowance/Austudy/Abstudy approved. For more information, please contact the nearest Centrelink Office on 13 24 90.

Availability

Short Courses are currently only available at Perth Campus

Downloads

 Hotel Reception Flyer (1.15 MB)